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Free Canada Post express shipping (2 days) for all domestic orders over $100.

Shipping

 

We offer free express shipping via Canada Post for all Canadian orders & free standard shipping for all international purchases over $50.

 

The average shipping time within Canada is 2-4 business days.

3-10 business days to North America.

14-21 business days to all other countries.

 

SHIPPING RATES:

 

Domestic Orders over $50, receive free express shipping.

International orders over $50, receive free standdard shipping.

Purchases under $50, will have a Canada Post Shipping rate option calculated at checkout.

 

Express shipping also available.***

 

For an accurate shipping quote, add items to your cart, check out, and enter your shipping information.***

 

FULFILLMENT TIME

​You will receive a confirmation of your purchase within 24 hours. We understand you are excited to receive your order. However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment.

Each order goes through a quality control inspection. All items are packaged, boxed and then placed into protective shipping envelopes preparing the journey to you.

Once your order has been processed and shipped, a secondary shipping confirmation email with a tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or contact us for additional help.

 

PRICING

Our prices are quoted in Canadian dollars. On the final payment page, the price will be displayed and charged in Canadian dollars. Your credit card company will convert that amount based on the day’s current exchange rate. Visit http://www.xe.com/ for up-to-date rates.​

 

SHIPPING

We offer free worldwide shipping on all orders over $50. For orders to be shipped outside of Canada you shall be responsible for any applicable customs duties/taxes as the case may be.

The average shipping time within Canada is 2-4 business days via Canada Post.

The average North American shipping time is 3-10 business days.

International tracked shipments are expected to arrive within 14 to 21 business days, this excludes any weekends or holidays. Final delivery for international packages will be processed by your country’s local postal service.

Express shipping options are available via Canada Post and are calculated at checkout, based on the shipping address and location.

 

TRACKING

 

For additional tracking updates, please use the tracking number provided in your shipping confirmation email.

Alternatively, for orders shipped with Canada Post, you can enter your tracking number directly on their website. https://www.canadapost.ca/trackweb/en#/home

 

CURBSIDE PICK UP:

 

Free curbside pick up available for all Edmonton orders. No minimum purchase amount required.

 

Orders placed before 4:00 pm Mountain Time will be ready for pick up on the next business day. Orders placed after 4:00 pm Mountain Time will be prepared on two business days.

 

Our order pick-up hours are Monday to Friday from 11 am to 7 pm.

 

While we process your order, one team member will contact you to schedule your preferred time slot for pick up.

 

Returns & Exchanges

 

 

We are happy to accept any return or exchange on regular priced items up to 15 days after being delivered. Unfortunately, returns & exchanges will not be accepted once the 15-day timeframe noted on the order tracking confirmation or receipt has passed .

Products marked down in price are final sale items and not eligible for return. Please note that full-priced items purchased using discount codes or during a site-wide sale period are not considered final sale.

Gift cards and pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.***​

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Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected.

Failure to provide the item back in its original branded packaging will result in a repackaging fee of $10.

Please call (780) 628 - 2802, or email us at info@epicodesigns.com before returning items to receive the full address for your return. Returns will not be processed for any unauthorized, improperly packaged, or non-insured packages and will be returned to sender. Items that have been damaged in any way cannot be accepted for return.

The original shipping charge is non-refundable and the customer must pay return shipping. Items with a value of $75 or more must be sent using a trackable shipping method.


In the event of an exchange, your original order must be returned, received and validated at our office prior to your replacement order being shipped.

Please ensure to properly address your package. For security purposes, do not write Epico Designs anywhere on the outside your package.

 

Returns

Customers returning items for a refund will not be refunded the original shipping cost or any applicable customs duties/taxes as the case may be. Returns submitted for refunds will be subject to a restocking and handling fee. For all returns and exchanges, items must be unscratched, unscuffed, and unused.

 

Exchanges

We aim to fulfill all customer requests regarding exchanges, unfortunately, we are not able to hold any items in inventory. All exchanges are subject to available inventory at the time of return. If your requested item, size or colour is not in stock or has been discontinued, a credit for the value paid will be issued or refund where applicable.

Processing your request is easy. Simply send your request via email to info@epicodesigns.com with an explanation, your order number and your full address to get started.

 

We reserve the right to deny unreasonable returns and exchanges. ***

 

 

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