We stand behind the quality of our jewelry with a 90-day warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is valid beginning on the date of purchase and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer.
Note that you will be expected to pay 50% of the original cost of the item for replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knicks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake.
In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on the original purchase, to be used towards a new replacement purchase of another item and subject to approval. We will not honour fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.
This warranty page specifies that you may receive a free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer pursuant to local law. If your requested item, size or colour is not in stock or has been discontinued, a credit for the value paid will be issued or refund where applicable.
To get started with a warranty claim, please email us at firstname.lastname@example.org.